Favor Expression Return & Refund Policy

We want you to be happy with your order. Please review this policy carefully before making a purchase.

Returns and Exchanges

Due to the handmade, made-to-order, and personalized nature of our products, all sales are final.

We do not accept returns or exchanges for:

• Personalized or custom orders
• Custom-theme orders
• DIY paint kits
• Handmade plaster figurines
• Bulk party-favor orders
• Sale items
• Gift cards
• Items that have been opened, painted, used, or damaged after delivery

Please review all product details, personalization information, spelling, quantities, colours, and design selections carefully before submitting your order.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives damaged or defective, or you receive an incorrect item, contact us within 48 hours of delivery at info@favorexpression.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the affected item
• Clear photos of the packaging and shipping box

We will review the information provided and determine an appropriate resolution, such as a replacement or refund, where applicable.

Damage reported more than 48 hours after delivery may not be eligible for replacement or refund.

Handmade Product Variations

Each figurine is handmade from gypsum-based plaster. Small variations, minor texture differences, tiny air bubbles, or slight colour and size differences may naturally occur.

These characteristics are part of the handmade process and are not considered defects unless they significantly affect the use of the product.

Cancellations and Changes

Cancellation or change requests may be accepted within 12 hours of purchase, provided production or design work has not started.

Once production, personalization, design work, or order preparation has begun, the order cannot be cancelled, changed, returned, or refunded.

Submitting a cancellation request within 12 hours does not guarantee that the cancellation can be completed.

Design Approval

For orders requiring backing-card design approval, customers are responsible for carefully reviewing all names, ages, dates, spelling, colours, and wording before approving the design.

Once a design has been approved, Favor Expression is not responsible for errors that were included in the approved proof.

Production and shipping will begin only after the required design approval has been received. Delayed approval may extend the processing and delivery timeline.

Refunds

Refunds are provided only for approved cancellations or qualifying damaged, defective, or incorrect items.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.

Shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

If more than 15 business days have passed since your refund was approved, please contact us at info@favorexpression.com.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer-protection laws.